The Obama administration is turning to an emergency Silicon Valley geek squad to bail out its beleaguered Healthcare.gov website and fix the botched rollout of its signature health insurance program.
"They're under the gun time-wise to get this fixed," said Joshua Archambault, director of health care policy for the Pioneer Institute.
The Obama administration has brought in "dozens" of government and private workers, including from Google and Oracle, to troubleshoot the website that has been plagued by slow response times and outages as people try to enroll in the new health care plans that are part of Obamacare. Experts say the website has to be fixed within the next month if the administration hopes to sign up large numbers of people for health insurance before looming coverage deadlines hit.
Oracle CEO Larry Ellison said the California company is pitching in because he wants to see the government running smoothly.
"As an information technology company we are doing everything we can to help," Ellison said.
Michael Dickerson, a site reliability engineer on leave from Google, and Greg Gershman, innovation director for smartphone app maker Mobomo, are among the experts that are being tapped, said Julie Bataille, a spokeswoman for the Centers for Medicare & Medicaid Services, in a blog post.
"We've added key personnel from the government and private sector," she said.
Part of a "tech surge" promised by the administration nearly two weeks ago, Bataille said the goal is to increase the reliability and stability of Heathcare.gov.
"They are working through the analytics of what happens on the site to prioritize what needs to be fixed," she told reporters yesterday.
The problems with the health insurance exchange website have been blamed on the work of Montreal-based contractor CGI Group, inadequate time to test the system and out-of-date software used by insurance companies.
Health and Human Services Secretary Kathleen Sebelius apologized this week in testimony before Congress for the website's poor performance and said the agency will try to have it "optimally functioning" by the end of November.
Still, the damage may have been done by then, Archambault said.
"From a perception perspective, it's a very big unanswered question if they ruined the public trust in actually using the website or not," Archambault said.
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