Ensuring city permitting processes are very clear, transparent and predictable is the top priority for Boston's new inspectional services commissioner.
"There are still some mysteries about when things can happen and when things actually get processed out of ISD," said William Christopher, a Dorchester architect who officially starts in his new role Tuesday.
"The problem … is that every permit has its own unique nuances — whether you're applying for a dormer for your house or a 10-story building," he said. "There are so many layers and so many regulations that have to be dealt with. We're trying to define what's needed and not needed."
ISD administers and enforces city and state building, housing, health, sanitation and safety regulations, including building permits and zoning reviews, restaurant permits and inspections, and rental housing inspections.
It's working with the city's Department of Innovation and Technology on a more interactive online system that lets permit seekers know exactly where applications stand in the approval process.
Christopher already has met with restaurateurs concerned about the time it takes to permit their establishments.
"The mayor has directed me to look at that entire process and see if there are ways to expedite (it)," he said. "We have to make sure Boston is business-friendly."
Inspection of rental housing — and making it clear to landlords what is expected — also will top priorities, Christopher said.
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