The Harvard professor at the center of a $4 Chinese food bill dispute reported in a series of stories posted by the Boston Globe's Boston.com said yesterday he believes the extensive coverage was driven by a desire for cash-producing clicks, not balance.
"I recognize that the news business is tough. Boston.com's approach to the story gave them a much bigger story, more page views, more ad revenue. I want to see journalists and journalism thrive. But at what cost?" Ben Edelman, an associate professor at Harvard Business School, told the Herald in an email.
Edelman faced a torrent of stinging criticism on the Internet and social media after Boston.com revealed his emails demanding a refund from Sichuan Garden in Brookline over a $4 difference between his food bill and the restaurant's prices as advertised online.
During the reporting, Boston.com staffers noted on Twitter that they had ordered takeout from the restaurant and deputy editor Hilary Sargent, who wrote the stories, designed a T-shirt mocking Edelman and put it up for sale online.
A story by Sargent alleging the professor had sent a racist email to the owner of the restaurant was pulled shortly after it was posted and replaced by an editor's note saying that Boston.com could not verify Edelman had sent it. The professor denies writing or sending the email containing a racial slur, which was sent through an online form on the restaurant's website.
Sargent was suspended for five days as a result of the T-shirt incident and the website BostInno reported that she has been demoted from deputy editor to senior writer. Neither she nor Boston.com would comment yesterday.
But Edelman said, "Boston.com wanted to paint me as a bad guy, and in general it's their right to tell the story as they see fit. But my emails, right there for all to see, specifically indicated that I wanted the restaurant to refund all customers who had been overcharged. Somehow that key fact ended up totally missing from almost all the media coverage."
The professor said Boston.com was out to push an " 'Edelman is a jerk' narrative," that ignored previous efforts he had made in the areas of consumer protection and privacy. He added: "From my perspective, the most distressing aspect of the media coverage was how little attention the articles paid to my true motivations."
His track record of advocating for consumer causes, he said, shows he is "a reasonably nice guy, trying to make the world a better place in my own small way."
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