The Bay State's health insurance website is improving, but remains a work in progress, with an online payment system that is causing frustration, state officials said yesterday.
Consumers continue to experience long wait times due to heavy volumes at call centers.
"There is significant work left," said Maydad Cohen, who was tapped by Gov. Deval Patrick to overhaul the website after it crashed, creating a backlog of 72,000 paper applications and daily website outages.
The online payment set-up — separate from the Connector's insurance website — has been "clunkier" and not instantaneous, Cohen said. "We've made tweaks throughout."
The final day for applying for health insurance in 2015 and picking a plan is Sunday. Feb. 23 is the deadline to pay for coverage in a Health Connector plan.
The Connector is extending the hours of availability for its call center and walk-in offices. If severe weather hits the state over the weekend, the call center will limit operations.
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